Are you worried about negative reviews for your business app on the App Store? If so, you need to strategically implement the best ways to manage negative app reviews and address them promptly. Additionally, it’s important to resolve the audience’s issues and help them understand the truth about your app. Hence, you need to apply the right strategies to improve the opinion of users about your app.
If you are unable to remove negative app reviews or want to increase positive reviews for your app on the App Store, you can take advantage of online sources. For betterment, you can buy App Store reviewsfor your app from authorized sources like Followers Rich. This source enables you to buy positive reviews and remove negative ones through authentic strategies.
Ways to Respond to App Store Reviews
Here are some best ways to respond to App Store reviews.
1. Respond Professionally and Quickly
Once you acknowledge the negative review for your app on the App Store, you need to respond to it quickly in a professional manner. Thus, it will give a good impression to users, and they will start trusting your app and customer service. Be responsive to every comment and negative review by the users and reply professionally without being formal. You should respond to negative reviews in the following ways:
- Identify the Issue: You should first identify the issue or negative reviews and users’ concerns about the app. Give thanks to the user for responding to the app and identifying its issues.
- Show Apology, If Needed: If your app is genuinely persisting with any technical or functional issue, you should show an apology to the user for the hassle.
- Give Assurance for Issue Removal: You should give a clear explanation of the app issue to the user and assure to remove the same soon.
- Respond Issues Professionally: It is important to respond to the app issues professionally. Do not be emotional or defensive while replying to the issue.
2. Analyze the User Feedback
You should consider the user feedback or negative reviews seriously and analyze the main issues to fix as a priority. Try to assess the common mistakes in your app and its functionality can be resolved soon. For a serious concern in the app, you need to assure the user that they will get a solution to the problem in a short time. You should understand the frequency and tone of users’ feedback about your app’s performance or common issues, and then respond to them accordingly. Hence, you need to learn the best App Store review response strategythat can work to address the user’s reviews and respond to them well.
3. Fix the App Problem and Follow-Up
If you find the user’s negative reviews about your app’s performance right, you should first show an apology for the same. Afterward, you need to fix the app problem soon and ensure it is free from further issues in working and technical build-up. Remove all the technical and functional bugs in your app and re-upload the updated version of the app on the App Store soon. Once you upload the updated app, you should follow the performance of the same app and also consider the reviews of previous and new users.
4. Remove Featured Reviews for App
Most users give reviews about issues with features in the apps. If you get negative reviews about the non-functioning of your app’s features, you need to address those reviews promptly and work on them soon. Try to remove those negative feature reviews strategically and resolve the issues as soon as possible. You can track the featured reviews in your app using the feature review tool on the App Store. By using this option, you can learn how to handle bad app store reviewsfor features in your app. You should do the needful about negative featured reviews and try to remove them soon. If needed, you can update the features of your app or address its technical and functional issues. Thus, you can improve the features of your app and allow users to use it for their personal and professional work again.
5. Report Inappropriate Reviews
If you find any reviews for your app inappropriate as per the guidelines of the Apple App Store, you should report that. The reviews count under the inappropriate range, such as spam reviews, abusive, and non-related reviews. All such types of reviews should be reported to the App Store to remove them automatically. Also, you can set the automatic response to inappropriate reviews for your app. Hence, this will facilitate you to remove unwanted reviews or negative impressions of the app automatically.
6. Update the App Regularly
You should address the technical and functional issues in your app and fix them soon. Now, you should update the whole app with added features and improve its quality as well as its downloading speed. Make sure you have already fixed all the issues with the app and entertain the users with an updated version of it. This practice should be done regularly to keep your app free from negative reviews in the future.
Thus, above are some significant ways to manage negative reviewsfor your app on the App Store or Google Play Store.
Conclusion
To manage negative reviews for your app on the App Store, you should track the reviews on it regularly. Do the needful to remove the negative reviews by sorting its technical and functional issues first. Besides, you can improve the app’s value by updating its features and designs. Hence, it will inspire new users to download the updated version of your app and give positive reviews for it. Try to fix and respond to the negative reviews professionally and do not reply emotionally. You can also set up or report for the removal of inappropriate reviews from the App Store. All such things will help you know how to handle bad app store reviews strategically.
